WHAT'S ON OFFER?
Equipment: we always strive to provide the best service possible. Our office is equipped with the very latest computerised booking and dispatch system to insure all jobs are handled quickly and efficiently.
The little extras: We also have a few neat extras that make booking a taxi very easy and also prevent you from having to stand around for too long - not good when it's -5C...
Ringback: this is a very simple, yet brilliant idea we adopted many years ago. When you book a taxi you can ask for ringback to be added to the booking. This activates an automated service that calls the phone when the taxi reaches the pickup point - No more waiting around on wet, cold, dark nights! Your phone will ring two times and stop so you don't need to answer it.
Vehicles: We have a variety of different vehicles from salon cars, estate cars, seven seater's, eight seater's and wheelchair accessible.
A GUIDE TO SAFE TRAVELS
Find a company: with a good reputation that you can trust and keep to the one company whenever possible. This not only helps to build up a relationship but it is a safeguard against many common occurrences.
Lost Property: Our office is called on a daily basis by random members of the public with regards to lost property that they have left in taxis. Unfortunately a high percentage of people will not remember or know who they have travelled with so they are unlikely to be able trace their goods. Keep to one company and the problem is instantly solved.
Insufficient Funds: Every now and then customers will find that they are short of money, this is especially relevant for lone females who might have overspent on a night out or been let down or even left behind at the end of an evening and the only option left to them is to walk home alone. If the person, male or female, is a known regular customer we would get them home and allow for a later payment as an emergency measure at no extra charge. Our computer despatch system will instantly verify if the person calling has used our services before.
CCTV: All of our vehicles are fitted with CCTV. This is not just for the safety of the driver but just as importantly, it is also for the safety of the passengers. This should allow for a greater peace of mind for parents who send children unaccompanied, as well as for lone females. All taxi drivers have to be checked by the local authorities using advanced dislosures, but we believe that CCTV in all of our taxis will be an extra strong safeguard and will prove popular with the law abiding members of the public. Parents will no longer have to worry about their teenage daughters being left on their own in a taxi especially at the end of a night out when they are not always compos mentis (that’s the passenger not the driver)
We have a ring back and text back system that is an added bonus and can be used as an extra safety measure as well as for convenience. No need to leave the safety and comfort of your seat whether you’re at home, in a restaurant, public house or indeed any venue. Your phone will ring twice to alert you that your taxi is about to arrive and the text back should tell you the make, model, colour and registration of the taxi to help you identify it quickly.
Identify your Taxi: As well as the text back giving you information about the vehicle, All of our taxis are highly visible with our logos on front, back and sides of the vehicles this should eliminate any confusion, which could lead to a customer getting in to the wrong taxi - Or worse still, getting into an unlicensed rogue vehicle posing as a taxi.
The test of Time: Taxi companies come and go, but High Town Taxis have been in existence for almost 40 years and we continue to grow because of strong customer loyalty. The Hi Town Taxi Group is made up of a co-operative of local owners and we would hope that your experience of using Hi Town Taxis will always be a good one but should you have cause to complain or query any part of our service, please do not hesitate to do so... We always welcome the chance to correc any mistakes, rather than lose any of our customers.
We wish you many safe & happy travels!
From, all of the drivers & office staff at
Hi Town Taxis Hereford